1. BOOKING
(a) Your payments are partly refundable until 6 weeks before the retreat start date. Returned payments are subject to a 80 euro handling charge. Cancellation will incur cancellation charges as set out in paragraph 6 below.
(b) Your booking is not considered definite and no contract will exist between you and us until we receive the 50% reservation down payment from you.
(c) We do not store credit card details nor do we share customer details with any 3rd parties.
(d) The minimum age for our retreats is 21 unless otherwise agreed in writing at our discretion. There is no maximum age.
(e) You need to confirm that you are at least 3 months sober and/or clean,
2. PAYMENT:
(a) The price is the exact amount in Euros to be received by us, irrespective of fluctuations in currency and irrespective of any third party transfer charges. If you choose to pay by electronic transfer, please instruct your bank to charge all costs to you in order to avoid a shortfall in the amount that we receive.
(b) Payment by bank to bank transfer (BACS): we will email you our banking details on request.
3. ACCOMMODATION:
SHARING YOUR ROOM:
You are a solo traveler who is happy to room-share with a stranger. Book your place and we will make sure that your room mate is the same gender as you. If another room share guest does not book the other bed and you are the sole occupant, then the single occupancy surcharge will not be charged.
SINGLE ROOMS
Single occupancy is possible.
4. YOUR TRAVEL ARRANGEMENTS:
All travel arrangements are your responsibility and at you own cost. We shall not be held liable for any consequences arising from delays or cancellations in any of the companies you may have made arrangements with, or for any irregularities in your documentation required for travel. Transfers to/from the retreat are at your own cost, unless you make use of the group transfer that we provide as a free service.
5.0 TRAVEL INSURANCE:
(a) We require that your travel insurance covers the activity of this retreat as well as unexpected cancellation, sickness, losses and all the usual risks. You should bring the policy with you in case of an emergency.
5.1 YOUR HEALTH:
(a) You need to confirm that you are sufficiently fit and healthy to undertake yoga classes and other physical activities that we arrange (e.g. mountain hiking etc.).
(b) You need to confirm that you will keep taking and not change the way you take any medication that is prescribed to you by your doctors to help you to get better.
(b) Please be sure to advise us of any (mental) health conditions before you book. If you experience any injury or discomfort during any activity during the retreat, then you must desist immediately and consult a member of our team. We reserve the right to decline your application to stay with us. If you do not advise us of your (mental) health conditions we reserve the right to cancel your booking and your payment is forfeit. If you have health conditions that may be affected by the activities offered by us, we reserve the right to advise you to desist and in the interests of your well being we may decline your stay with us.
(c) Whilst all measures are taken to ensure a high standard of health and safety, we are situated in the countryside where the land is uneven and we can not be responsible for any injuries caused by uneven terrain.
(d) Women who are 12 to 28 weeks pregnant should provide a letter from their health practitioner specifying that they are fit to travel and able to engage in the activities that we provide.
6. CANCELLATION BY YOU:
You (or any member of your party) may cancel your booking at any time, providing that the cancellation is made by the person submitting the booking form and is notified to us in writing. Cancellation will take effect the day such notification is received by us. As this incurs administrative costs, returned payments are subject to a 80 euro handling charge and in addition, if such cancellation is made within less than 12 weeks before the start of the retreat, we will retain 50% of the cost of the retreat, within 6 weeks before the start of the retreat, we will retain 100% of the cost of the retreat. However, if another person can be found to take your place, then we may offer you a 50% refund at our discretion. Refunds and returned payments are normally settled within 10 working days of the date of cancellation. Otherwise, once a booking has been accepted no payment is refundable unless the retreat is cancelled. Once the retreat has begun, no refund or part refund or unused portion of the retreat will be repaid in the event of cancellation by you. Bookings are for the stated period of the retreat. There are no refunds for an unused portion of the retreat. If the reason for cancellation is covered under the terms of your Insurance Policy, you may be able to make a claim.
7. AMENDMENTS BY US:
Occasionally, changes in the program may have to be made, which we reserve the right to do at any time. In particular our retreats require a minimum number of at least 50% of the participants to have booked by 2 weeks before the start date. If this minimum number is not reached by that date we may change the accommodation. If your accommodation has to be changed, we will do our utmost to provide accommodation of a similar rating. If a significant change becomes necessary, we will inform you as soon as reasonably possible if there is time before your departure.
8. CANCELLATION BY US:
We reserve the right in any circumstances to cancel a retreat, in which case we will offer a full refund of all monies paid within 10 working days.
9. OUR LIABILITY TO YOU:
(a) We accept responsibility for ensuring that the retreats are supplied as described and that the services we are contractually obliged to provide are to a reasonable standard.
(b) We do not accept any liability for cancellations, delays or changes caused by war, threat of war, terrorist actions or threats, closure of airports, civil strife, industrial action, natural disaster, technical problems to transport, staff cancellations, unforeseen changes in your personal circumstances or other events beyond our control.
(c) We are not liable for any injuries you may incur. All activities are undertaken at your own risk. We are not liable for any medical or psychiatric conditions which may develop during or subsequent to the retreat. We are not liable for loss of, or damage to, your personal property.
(d) We are not responsible for the proportion of male/female guests in any group. We are not responsible for the individual behavior of any guest.
(e) We reserve the right to ask you to leave the premises at our discretion if your behavior is disruptive, abusive or when you are under influence of drugs (except prescription) or alcohol, or when you have changed your medication without medical advise and supervision, without refund whatsoever.
10. GROUP BOOKINGS:
Where a booking is made on behalf of several individuals the booking is conditional on the person signing the booking form having authorization from all the individuals named on the booking form to enter into this contract. A deposit from every group member is required. If any member of the group can not come for any reason, their deposit is forfeit.
11. COMPLAINTS:
If you have a problem during your retreat, please inform us immediately and we will endeavor to put things right. Any retrospective complaint must be made in writing to us within 14 days of the end of your retreat.
12. LEGAL DISCLAIMER:
You acknowledge and agree that Soul Recovery Andalusia is not a provider of medical services, does not have medical personnel on staff, does not provide medical advice of any kind and its programs have not been evaluated or approved by any government agency. You acknowledge and agree that you are using the Site and everything offered on the Site, including but not limited to, programs related to recovery from addiction only for your personal use, and not the use of any other person or persons, and are doing so of your own free will and at your own risk. Soul Recovery Andalusia does not make any guarantees, representations or warranties, express or implied, of any nature and does not guarantee that any user will obtain or maintain sobriety by participating in our programs.
The information contained in this Site is for general guidance on matters of interest only. Given the changing nature of laws, rules and regulations, and the inherent hazards of electronic communication, there may be delays, omissions or inaccuracies in information contained in this Site. Accordingly, the information on this Site is provided with the understanding that the authors and publishers are not herein engaged in rendering professional advice and services. As such, it should not be used as a substitute for consultation with professionals or other competent advisers. Before making any decision or taking any action, you should consult us. While we have made every attempt to ensure that the information contained in this Site has been obtained from reliable sources, we are not responsible for any errors or omissions, or for the results obtained from the use of this information. All information in this Site is provided "as is", with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. In no event will we, our related partnerships or corporations, or the partners, agents or employees thereof be liable to you or anyone else for any decision made or action taken in reliance on the information in this Site or for any consequential, special or similar damages, even if advised of the possibility of such damages. Certain links in this Site connect to other Web Sites maintained by third parties over whom we has no control. We makes no representations as to the accuracy or any other aspect of information contained in other Web Sites.
13. PRIVACY POLICY:
We do not store credit card details nor do we share customer details with any 3rd parties. Any personal information that you provide to us will be used only for the service you requested. We do not automatically capture or store personal data from visitors to the site, except to log the user's IP address and session information such as the duration of the visit to the site and the nature of the browser used. This information is used only for administration of the site system and in the compilation of statistics used by us to assess the use of the site. This privacy policy does not cover the links within this site linking to other sites.
14. USE OF MOBILE PHONES AND WIFI DEVICES:
Mobile phones and other WiFi devices may be used within the property, but not during any of the group activities including meals. Retreats are designed for people to be quiet and reflective. Please be discrete when talking on your phone. Listening to music on headphones is permitted at moderate volume so as not to disturb other guests.
Disclaimer:
The client acknowledges that the information on www.soulrecoveryandalusia.com and given during your stay with us is designed for educational purposes only and is not intended to serve as medical advice. The information provided should not be used for diagnosing, preventing, curing or treating a health problem or disease. It is not a substitute for professional care. Your health is the sum total of all your life choices and appropriate professional care and guidance should be taken as you make changes to your diet or exercise. If you have or suspect you may have a health problem, you should never delay to consult your health care provider.
Client acknowledges that although anyone may find the practices, disciplines, and understandings in our program to be useful, it is made available with the understanding that neither the author nor the publisher is engaged in presenting specific medical, psychological, emotional, or spiritual advice. Nor is anything in this program intended to be a diagnosis, prescription, recommendation, or cure for any specific kind of medical, psychological, emotional, or spiritual problem.
Privacy Policy:
We are committed to preserving the privacy of all visitors of our website at http://www.soulrecoveryandalusia.com.
The information you provide to us will not be accessed by or given to third parties.
Security and data retention:
We employ security measures to protect your information from access by unauthorised persons.
Contact:
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to mailto:soulrecoveryspain@gmail.com
(a) Your payments are partly refundable until 6 weeks before the retreat start date. Returned payments are subject to a 80 euro handling charge. Cancellation will incur cancellation charges as set out in paragraph 6 below.
(b) Your booking is not considered definite and no contract will exist between you and us until we receive the 50% reservation down payment from you.
(c) We do not store credit card details nor do we share customer details with any 3rd parties.
(d) The minimum age for our retreats is 21 unless otherwise agreed in writing at our discretion. There is no maximum age.
(e) You need to confirm that you are at least 3 months sober and/or clean,
2. PAYMENT:
(a) The price is the exact amount in Euros to be received by us, irrespective of fluctuations in currency and irrespective of any third party transfer charges. If you choose to pay by electronic transfer, please instruct your bank to charge all costs to you in order to avoid a shortfall in the amount that we receive.
(b) Payment by bank to bank transfer (BACS): we will email you our banking details on request.
3. ACCOMMODATION:
SHARING YOUR ROOM:
You are a solo traveler who is happy to room-share with a stranger. Book your place and we will make sure that your room mate is the same gender as you. If another room share guest does not book the other bed and you are the sole occupant, then the single occupancy surcharge will not be charged.
SINGLE ROOMS
Single occupancy is possible.
4. YOUR TRAVEL ARRANGEMENTS:
All travel arrangements are your responsibility and at you own cost. We shall not be held liable for any consequences arising from delays or cancellations in any of the companies you may have made arrangements with, or for any irregularities in your documentation required for travel. Transfers to/from the retreat are at your own cost, unless you make use of the group transfer that we provide as a free service.
5.0 TRAVEL INSURANCE:
(a) We require that your travel insurance covers the activity of this retreat as well as unexpected cancellation, sickness, losses and all the usual risks. You should bring the policy with you in case of an emergency.
5.1 YOUR HEALTH:
(a) You need to confirm that you are sufficiently fit and healthy to undertake yoga classes and other physical activities that we arrange (e.g. mountain hiking etc.).
(b) You need to confirm that you will keep taking and not change the way you take any medication that is prescribed to you by your doctors to help you to get better.
(b) Please be sure to advise us of any (mental) health conditions before you book. If you experience any injury or discomfort during any activity during the retreat, then you must desist immediately and consult a member of our team. We reserve the right to decline your application to stay with us. If you do not advise us of your (mental) health conditions we reserve the right to cancel your booking and your payment is forfeit. If you have health conditions that may be affected by the activities offered by us, we reserve the right to advise you to desist and in the interests of your well being we may decline your stay with us.
(c) Whilst all measures are taken to ensure a high standard of health and safety, we are situated in the countryside where the land is uneven and we can not be responsible for any injuries caused by uneven terrain.
(d) Women who are 12 to 28 weeks pregnant should provide a letter from their health practitioner specifying that they are fit to travel and able to engage in the activities that we provide.
6. CANCELLATION BY YOU:
You (or any member of your party) may cancel your booking at any time, providing that the cancellation is made by the person submitting the booking form and is notified to us in writing. Cancellation will take effect the day such notification is received by us. As this incurs administrative costs, returned payments are subject to a 80 euro handling charge and in addition, if such cancellation is made within less than 12 weeks before the start of the retreat, we will retain 50% of the cost of the retreat, within 6 weeks before the start of the retreat, we will retain 100% of the cost of the retreat. However, if another person can be found to take your place, then we may offer you a 50% refund at our discretion. Refunds and returned payments are normally settled within 10 working days of the date of cancellation. Otherwise, once a booking has been accepted no payment is refundable unless the retreat is cancelled. Once the retreat has begun, no refund or part refund or unused portion of the retreat will be repaid in the event of cancellation by you. Bookings are for the stated period of the retreat. There are no refunds for an unused portion of the retreat. If the reason for cancellation is covered under the terms of your Insurance Policy, you may be able to make a claim.
7. AMENDMENTS BY US:
Occasionally, changes in the program may have to be made, which we reserve the right to do at any time. In particular our retreats require a minimum number of at least 50% of the participants to have booked by 2 weeks before the start date. If this minimum number is not reached by that date we may change the accommodation. If your accommodation has to be changed, we will do our utmost to provide accommodation of a similar rating. If a significant change becomes necessary, we will inform you as soon as reasonably possible if there is time before your departure.
8. CANCELLATION BY US:
We reserve the right in any circumstances to cancel a retreat, in which case we will offer a full refund of all monies paid within 10 working days.
9. OUR LIABILITY TO YOU:
(a) We accept responsibility for ensuring that the retreats are supplied as described and that the services we are contractually obliged to provide are to a reasonable standard.
(b) We do not accept any liability for cancellations, delays or changes caused by war, threat of war, terrorist actions or threats, closure of airports, civil strife, industrial action, natural disaster, technical problems to transport, staff cancellations, unforeseen changes in your personal circumstances or other events beyond our control.
(c) We are not liable for any injuries you may incur. All activities are undertaken at your own risk. We are not liable for any medical or psychiatric conditions which may develop during or subsequent to the retreat. We are not liable for loss of, or damage to, your personal property.
(d) We are not responsible for the proportion of male/female guests in any group. We are not responsible for the individual behavior of any guest.
(e) We reserve the right to ask you to leave the premises at our discretion if your behavior is disruptive, abusive or when you are under influence of drugs (except prescription) or alcohol, or when you have changed your medication without medical advise and supervision, without refund whatsoever.
10. GROUP BOOKINGS:
Where a booking is made on behalf of several individuals the booking is conditional on the person signing the booking form having authorization from all the individuals named on the booking form to enter into this contract. A deposit from every group member is required. If any member of the group can not come for any reason, their deposit is forfeit.
11. COMPLAINTS:
If you have a problem during your retreat, please inform us immediately and we will endeavor to put things right. Any retrospective complaint must be made in writing to us within 14 days of the end of your retreat.
12. LEGAL DISCLAIMER:
You acknowledge and agree that Soul Recovery Andalusia is not a provider of medical services, does not have medical personnel on staff, does not provide medical advice of any kind and its programs have not been evaluated or approved by any government agency. You acknowledge and agree that you are using the Site and everything offered on the Site, including but not limited to, programs related to recovery from addiction only for your personal use, and not the use of any other person or persons, and are doing so of your own free will and at your own risk. Soul Recovery Andalusia does not make any guarantees, representations or warranties, express or implied, of any nature and does not guarantee that any user will obtain or maintain sobriety by participating in our programs.
The information contained in this Site is for general guidance on matters of interest only. Given the changing nature of laws, rules and regulations, and the inherent hazards of electronic communication, there may be delays, omissions or inaccuracies in information contained in this Site. Accordingly, the information on this Site is provided with the understanding that the authors and publishers are not herein engaged in rendering professional advice and services. As such, it should not be used as a substitute for consultation with professionals or other competent advisers. Before making any decision or taking any action, you should consult us. While we have made every attempt to ensure that the information contained in this Site has been obtained from reliable sources, we are not responsible for any errors or omissions, or for the results obtained from the use of this information. All information in this Site is provided "as is", with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. In no event will we, our related partnerships or corporations, or the partners, agents or employees thereof be liable to you or anyone else for any decision made or action taken in reliance on the information in this Site or for any consequential, special or similar damages, even if advised of the possibility of such damages. Certain links in this Site connect to other Web Sites maintained by third parties over whom we has no control. We makes no representations as to the accuracy or any other aspect of information contained in other Web Sites.
13. PRIVACY POLICY:
We do not store credit card details nor do we share customer details with any 3rd parties. Any personal information that you provide to us will be used only for the service you requested. We do not automatically capture or store personal data from visitors to the site, except to log the user's IP address and session information such as the duration of the visit to the site and the nature of the browser used. This information is used only for administration of the site system and in the compilation of statistics used by us to assess the use of the site. This privacy policy does not cover the links within this site linking to other sites.
14. USE OF MOBILE PHONES AND WIFI DEVICES:
Mobile phones and other WiFi devices may be used within the property, but not during any of the group activities including meals. Retreats are designed for people to be quiet and reflective. Please be discrete when talking on your phone. Listening to music on headphones is permitted at moderate volume so as not to disturb other guests.
Disclaimer:
The client acknowledges that the information on www.soulrecoveryandalusia.com and given during your stay with us is designed for educational purposes only and is not intended to serve as medical advice. The information provided should not be used for diagnosing, preventing, curing or treating a health problem or disease. It is not a substitute for professional care. Your health is the sum total of all your life choices and appropriate professional care and guidance should be taken as you make changes to your diet or exercise. If you have or suspect you may have a health problem, you should never delay to consult your health care provider.
Client acknowledges that although anyone may find the practices, disciplines, and understandings in our program to be useful, it is made available with the understanding that neither the author nor the publisher is engaged in presenting specific medical, psychological, emotional, or spiritual advice. Nor is anything in this program intended to be a diagnosis, prescription, recommendation, or cure for any specific kind of medical, psychological, emotional, or spiritual problem.
Privacy Policy:
We are committed to preserving the privacy of all visitors of our website at http://www.soulrecoveryandalusia.com.
The information you provide to us will not be accessed by or given to third parties.
Security and data retention:
We employ security measures to protect your information from access by unauthorised persons.
Contact:
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to mailto:soulrecoveryspain@gmail.com
